Return, Refund & Cancellation

Cancelling an Order

• Once an order has been dispatched, it can no longer be cancelled.
• Approved cancellations are refunded in full to your original payment method.
• Customised or personalised orders cannot be cancelled once work on them has started.

Return Eligibility

Because our products are spiritual items that are energised before dispatch, we accept returns only in the following cases:

• The item arrived damaged or broken.
• You received an incorrect item that does not match your order.
• An item is missing from your parcel.

We do not accept returns for change of mind, or for natural variations in colour, texture, size or markings, which are a normal feature of genuine gemstones and Rudraksha.

Damaged or Incorrect Items

• Contact us within 48 hours of delivery on WhatsApp or by email at trishuldivine26@gmail.com.
• Share your order number, clear photos of the item and packaging, and your unboxing video if you have one.
• Keep the item unused, with its original packaging and any certificate, until your claim is resolved.
• Once your claim is approved, we will arrange a pickup or tell you where to send the item, at no cost to you.

Refunds

• After we receive and inspect the returned item, we will offer a replacement or a full refund, depending on availability and your preference.
• Approved refunds are processed within 5–7 business days to your original payment method.
• Depending on your bank or card provider, it may take a few more days for the amount to appear in your account.
• For cancelled orders, refunds are started within 2 business days of the cancellation being approved.

Need Help?

If you have any questions about a return or refund, visit our Customer Support page or reach us on WhatsApp.