Policies

Privacy Policy

Last updated: 23 October 2026

Your trust matters to us. This policy explains what personal information we collect, why we collect it, and how we keep it safe.

Information We Collect

  • Contact details – your name, email address and phone number.
  • Delivery details – your shipping address, city, state and PIN code, and any delivery notes you add.
  • Account details – your login email and order history, if you create an account.
  • Order and payment details – the products you buy, amounts paid and payment status. Card, UPI and bank details are handled by Razorpay and are never stored by us.
  • Messages – anything you send us through the contact form, email or WhatsApp.

How We Use Your Information

  • To process, pack, ship and deliver your orders.
  • To send order confirmations, shipping updates and tracking details.
  • To answer your questions and handle returns, refunds and complaints.
  • To prevent fraud and keep our website secure.
  • To share offers or new arrivals, only if you have agreed to receive them. You can opt out at any time.

Who We Share It With

We do not sell or rent your personal information. We share it only with the service providers who help us run our business, and only as much as they need:

  • Payment partners (Razorpay) to process payments.
  • Courier and logistics partners to deliver your order.
  • Hosting, database and email providers that run our website and send order emails.
  • Government or legal authorities when the law requires it.

Data Security

We use secure, encrypted connections (HTTPS) and limit access to your information to the people who need it to fulfil your order. No online system is completely secure, but we take reasonable steps to protect your data.

How Long We Keep It

We keep order records for as long as needed to deliver your order, handle returns and meet our tax and accounting obligations. You can ask us to delete your account information at any time, subject to those legal requirements.

Your Rights

  • Ask to see the personal information we hold about you.
  • Ask us to correct anything that is wrong or out of date.
  • Ask us to delete your information or close your account.
  • Withdraw consent to marketing messages.

To make a request, email trishuldivine26@gmail.com.

Cookies

Our website uses your browser’s local storage and essential cookies to keep you signed in and remember your cart. We do not use them to track you across other websites.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.