Policies

Contact & Customer Support

Last updated: 23 October 2026

We are here to help before, during and after your purchase. Reach out with any question, request or concern.

Contact Details

Address
Trishul Divine (VISHOMAA GROUP PRIVATE LIMITED)
Flat Number 501, Greenland Residency
Near Geethamandir, Nandigama
Andhra Pradesh – 521185, India

Support Hours

Monday to Saturday, 10:00 AM – 7:00 PM IST. Messages received outside these hours, or on Sundays and public holidays, are answered on the next business day.

How to Get Help

Product questions and recommendations – message us on WhatsApp for the quickest reply.
Order status and tracking – share your order number and the phone number used at checkout.
Cancellations, returns and refunds – follow the steps in our Return, Refund & Cancellation Policy.
Payment issues – if money was deducted but you did not get an order confirmation, send us the payment reference and we will check it for you.

Raising a Complaint

If you are not satisfied with a product or our service, email trishuldivine26@gmail.com with the subject “Complaint”, your order number and a short description of the issue, with photos where helpful.

We acknowledge every complaint within 48 hours.
We aim to resolve complaints within 7 business days, and will keep you updated if it takes longer.
If you are not happy with the outcome, reply to the same email asking for a review, and a senior team member will look into it.

Response Times

WhatsApp: usually within a few hours during support hours.
Email: within 1 business day.
Phone: during support hours. If we miss your call, we will call you back.